Margaret Sergison's Stairlift Installation in St Ives, Sydney

Published: Verified 2025 | Source: Acorn Stairlifts Australia

The Project

Margaret Sergison, an 81-year-old resident of St Ives on Sydney's Upper North Shore, found herself unable to tackle her staircase. Her worsening mobility meant she often became immobile at the top or bottom of the stairs, effectively trapping herself on one level of her own home. A dangerous fall down the stairs forced her eldest son, Michael, to take action and find a solution fast.

Michael contacted Acorn Stairlifts, and within one week of the initial call, an Acorn straight stairlift was installed in Margaret's home. The installation team measured the staircase, fitted the rail to the stair treads, and mounted the chair — all without any structural changes to the property. The slimline design meant the stairlift folded away neatly when not in use, keeping the staircase clear for other family members.

Margaret described the difference as "a blessing." Speaking about her new stairlift, she said: "I simply can't explain how much the Acorn Stairlift has helped me. Most importantly, I can stay in the home I love, which is my life."

The Cost

Acorn Stairlifts Australia typically prices its straight stairlifts between $3,500 and $5,500 installed, including the home survey, rail, chair, and installation. Because Margaret's staircase was a straight run (no bends or landings), the cost was at the lower end of this range. For seniors not on the NDIS, stairlifts can also be funded through My Aged Care's Home Care Package program, with some packages covering part or all of the cost depending on the care level.

The Company

Acorn Stairlifts is one of the world's largest stairlift manufacturers, with a dedicated Australian office and service network. They offer straight, curved, and outdoor stairlifts, with installation typically completed in under a week. Acorn stairlifts are built in the UK and exported to more than 80 countries, and their Australian reviews consistently highlight the speed of installation and quality of follow-up service.

Why This Matters

Margaret's story is a common one across Australia. Falls on stairs are one of the leading causes of injury among Australians over 65, and the fear of falling can be just as limiting as a fall itself. A stairlift removes that risk while allowing the person to stay in a home they know and love — no move to a single-level unit or aged care facility required.

For families in Sydney's Northern Beaches and North Shore suburbs like St Ives, Gordon, and Pymble, Margaret's experience shows that a stairlift can be assessed, ordered, and installed within a week. That speed matters when a fall has already happened and confidence needs to be rebuilt quickly.

Read more about stairlifts, Sydney home modification support, and NDIS home modifications.

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Disclaimer: This article is for general information only. Always consult a licensed builder and occupational therapist for your specific situation, budget, and funding pathway.