Privacy Policy

1. Introduction

HomeModsAU ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://homemodsau.com/ or submit a lead form through our service.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully to understand our practices regarding your personal information.

2. What Information We Collect

We collect information you voluntarily provide when you submit a lead form or contact us through the website. This may include:

• Full name
• Email address
• Phone number
• Suburb or city (to match you with local contractors)
• Details about your home modification needs (e.g. type of modification, staircase details, accessibility requirements)
• Any additional information you choose to provide in message fields

We also automatically collect certain technical information when you visit our site, including:

• Usage data — pages visited, time spent, referring website
• Device information — browser type, operating system, IP address
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Lead referral: To connect you with qualified home modification specialists in your area who can provide quotes and services.
• Communication: To respond to your enquiries, send quotes, and follow up regarding your home modification needs.
• Service improvement: To analyse website usage and improve our content, user experience, and contractor matching.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing: With your consent, to send information about related services or resources we think may interest you. You may opt out at any time.

4. Who We Share Your Information With

We share your personal information only in the following circumstances:

• NDIS-registered contractors and suppliers: When you submit a lead form, we share your name, phone number, email, suburb, and modification needs with up to three verified contractors in your area so they can contact you with a quote. You consent to this disclosure by submitting the form.
• Service providers: We may share information with third-party service providers who help us operate our website and business (e.g. hosting, analytics, email delivery, CRM platforms). These providers are contractually bound to protect your data and use it only for the services we request.
• Legal requirements: We may disclose information if required by law, court order, or government agency request.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Lead information: Retained for up to 2 years after your last interaction with our service, unless you request earlier deletion.
• Analytics data: Aggregated, anonymised data may be retained indefinitely for reporting purposes.
• Communications records: Enquiry correspondence retained for up to 12 months.

When information is no longer required, we securely delete or de-identify it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g. session management).
• Analytics cookies: We use Google Analytics and/or similar services to understand how visitors interact with our site. These collect anonymised data about page views, navigation paths, and referral sources.
• Functional cookies: Remember your preferences and settings.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information about Google Analytics data practices, visit Google's Privacy Policy.

Our site may also use social media pixels (e.g. Meta/Facebook) for limited remarketing purposes, where enabled. You can manage ad preferences through your social media account settings.

7. Third-Party Services

We use the following third-party services that may process your personal data:

• Web hosting — Secure Australian or global servers with appropriate data safeguards.
• Google Analytics — Website analytics (data may be processed overseas).
• Email/CRM providers — For managing and responding to lead enquiries.
• Form processing — Our lead forms submit to a backend API for routing to contractors.

Where third-party services are located outside Australia, we take reasonable steps to ensure they comply with standards substantially similar to the Australian Privacy Principles.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure HTTPS encryption for all data transmitted to and from our website.
• Access controls restricting internal access to personal data.
• Regular security reviews of our systems and third-party integrations.
• Secure data storage on protected servers.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you. We will respond within a reasonable period (usually 30 days).
• Correction: You may request correction of any inaccurate or out-of-date information we hold.
• Deletion: You may request deletion of your personal information, subject to any legal obligations we have to retain it.
• Withdraw consent: Where we process your data based on consent, you may withdraw that consent at any time.
• Opt out of marketing: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Complaint: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us using the details in Section 11.

10. Children's Privacy

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: privacy@homemodsau.com
• Website: https://homemodsau.com/contact/

We aim to respond to all enquiries within 5 business days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective" date. We encourage you to review this policy periodically.

If we make material changes, we will notify you by email (if we have your contact details) or through a notice on our website.